Introduction
Supono Holdings LTD (“we,” “our,” or “us”) respects and protects the personal information of all users of our VR applications and services (“Services”). We are committed to handling your data in compliance with the laws and regulations of the People’s Republic of China, including but not limited to the Personal Information Protection Law (PIPL), Data Security Law, Cybersecurity Law, and the Provisions on the Protection of Children’s Personal Information Online, as well as the content and data protection requirements of the PICO Developer Guidelines.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect only the information that is necessary, legal, and for clear purposes. This may include:
- Basic Information: username, account ID, profile image, device type, language, and region.
- Contact Information: email address, phone number (if provided by you for account services or customer support).
- Usage Information: app interaction logs, gameplay progress, in-game settings, and crash reports.
- Payment Information (if applicable): transaction history (processed securely by authorized third parties, we do not store bank or card details).
- Sensitive Permissions (when necessary): microphone (for in-game voice), camera (for AR/VR features), location (for region-based settings). These are only activated when required for the relevant feature.
We do not collect personal data in the background without your knowledge.
2. How We Use Your Information
We use your personal information only for:
- Providing and improving our VR Services.
- Managing your account and gameplay records.
- Processing purchases and in-game transactions (where applicable).
- Ensuring network and operational security.
- Compliance with legal and regulatory obligations.
- Protecting minors and preventing harmful content.
We will never use your information for any purpose beyond those stated in this Policy without obtaining your explicit consent.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties.
We may only share your data in the following cases:
- With your consent – we may share information with partners or service providers necessary to deliver certain features.
- For legal reasons – if required by Chinese authorities under applicable law.
- With trusted service providers – such as cloud storage or payment processors, bound by confidentiality agreements.
4. User Rights
You have the right to:
- Access and obtain a copy of your personal information.
- Correct or update inaccurate information.
- Delete your account and associated personal information.
- Withdraw consent for specific permissions at any time.
- Opt out of personalized recommendations (“Recommended for You” features).
Requests can be submitted through our in-app settings or by contacting us at info@suponoholdings.com.
5. Protection of Minors
We take special measures to protect minors under 14 years old:
- We do not knowingly collect personal data from children without the guardian’s consent.
- If our Services involve minors, content is designed to be age-appropriate and free from harmful or addictive elements.
- Parents/guardians may request deletion of a child’s personal information at any time.
6. Data Security
We use encryption, de-tokenization, and secure storage technologies to protect personal information during transmission and storage.
In the event of a data breach or incident, we will notify affected users and authorities in accordance with Chinese law.
7. Personalized Recommendations
Our Services may provide personalized and non-personalized recommendations. These are clearly distinguished with labels such as “Recommended for You.”
Users may turn off personalized recommendations through in-app settings.
8. Data Retention and Deletion
- We retain personal data only for as long as necessary to fulfill the purposes described.
- Upon account deletion or if our Services cease operation, we will promptly delete or anonymize your personal data, unless otherwise required by law.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, regulation, or business practices. Significant updates will be communicated to users via in-app notifications or website announcements.
10. Contact Us
If you have questions, complaints, or requests related to this Privacy Policy, please contact us at:
Email: info@suponoholdings.com